7game4 Privacy Policy

1 Introduction

7game4 is committed to protecting the privacy and personal data of every Filipino player who uses our platform. We understand that trust is the foundation of any relationship between a player and an online casino, and we take our data protection obligations seriously.

This Policy applies to all personal data collected through the 7game4 website, mobile platform, customer support channels, and any other touchpoints through which you interact with 7game4. It should be read alongside our Terms & Conditions, which govern your use of the platform.

7game4 processes personal data in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. We are committed to the principles of transparency, legitimate purpose, and proportionality in all our data processing activities.

2 Data We Collect

7game4 collects personal data in the following categories, depending on how you interact with our platform:

Registration & Identity Data:

• Full legal name, date of birth, and gender
• Mobile number and email address
• Username and encrypted password
• Government-issued ID details (e.g., PhilSys National ID, driver's license, passport) collected during identity verification
• Selfie or photo verification images where required for KYC (Know Your Customer) compliance

Financial & Transaction Data:

• GCash mobile number, PayMaya account details, or bank account information used for deposits and withdrawals
• Transaction history, including deposit amounts, withdrawal requests, and bonus redemptions
• Payment method verification documents where required

Usage & Technical Data:

• IP address, device type, operating system, and browser information
• Pages visited, games played, session duration, and click-through data
• Login timestamps and geographic location data (country/region level)
• Cookies and similar tracking technologies (see Section 6)

Communications Data:

• Records of your interactions with 7game4 customer support, including live chat transcripts and email correspondence
• Feedback, survey responses, and promotional opt-in preferences

3 How We Use Your Data

7game4 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your 7game4 player account, including processing your registration, verifying your identity, and enabling login access.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods. Your financial data is shared with payment processors solely for this purpose.
• Regulatory Compliance: To fulfill our obligations under Philippine gaming regulations, anti-money laundering (AML) laws, and the Data Privacy Act of 2012. This includes conducting Know Your Customer (KYC) checks and reporting to relevant authorities where legally required.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal conduct on the 7game4 platform.
• Platform Improvement: To analyze usage patterns, identify technical issues, and improve the performance, features, and user experience of the 7game4 platform.
• Customer Support: To respond to your inquiries, resolve disputes, and provide assistance through our 24/7 Filipino customer support team.
• Responsible Gaming: To monitor gaming behavior and identify players who may be at risk of problem gambling, enabling us to offer appropriate support tools and interventions.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided your consent to receive such communications. You may opt out at any time.

4 Legal Basis for Processing

7game4 processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to operate your 7game4 account, process transactions, and deliver the gaming services you have requested.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML regulations, gaming licensing requirements, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for 7game4's legitimate business interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your privacy rights.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Sharing Your Data

7game4 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers receive the financial data necessary to process your deposits and withdrawals. These providers are bound by their own data protection obligations.
• Identity Verification Providers: Third-party KYC and identity verification services may receive your identification documents and biometric data solely for the purpose of verifying your identity in compliance with regulatory requirements.
• Game Software Providers: Our licensed game content providers may receive anonymized or pseudonymized usage data to facilitate game delivery and technical support. They do not receive your full personal profile.
• Regulatory Authorities: 7game4 may be required to disclose your personal data to Philippine government agencies, law enforcement bodies, or gaming regulators where required by law or in response to a valid legal order.
• Fraud Prevention Services: We may share data with fraud detection and AML compliance service providers to protect the integrity of the 7game4 platform and its players.
• Professional Advisors: Our legal counsel, auditors, and other professional advisors may access personal data where necessary to provide their services to 7game4, subject to strict confidentiality obligations.

All third parties with whom 7game4 shares personal data are required to handle that data in accordance with applicable data protection laws and are prohibited from using it for any purpose beyond what is strictly necessary.

6 Cookies & Tracking Technologies

7game4 uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and support security functions. The following types of cookies may be used:

• Essential Cookies: These cookies are strictly necessary for the 7game4 platform to function. They enable core features such as login session management, security token validation, and navigation. These cookies cannot be disabled without affecting platform functionality.
• Analytics Cookies: These cookies help us understand how players interact with the 7game4 platform — which pages are visited most frequently, how long sessions last, and where technical issues occur. This data is used in aggregated, anonymized form to improve our services.
• Preference Cookies: These cookies remember your platform preferences, such as language settings and display options, so you do not need to reconfigure them on each visit.
• Marketing Cookies: With your consent, these cookies allow 7game4 to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. You may opt out of marketing cookies at any time through your account settings.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may impair your ability to use certain features of the 7game4 platform, including login and payment functions.

7 Data Security

7game4 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• TLS Encryption: All data transmitted between your device and the 7game4 platform is encrypted using Transport Layer Security (TLS) protocols, ensuring that your personal and financial information cannot be intercepted in transit.
• Password Hashing: Account passwords are never stored in plain text. We use industry-standard cryptographic hashing algorithms to store password data securely.
• Access Controls: Access to personal data within 7game4 is restricted on a strict need-to-know basis. Only authorized personnel with a legitimate business reason may access player data, and all access is logged and audited.
• Secure Infrastructure: The 7game4 platform is hosted on secure, regularly audited server infrastructure with firewalls, intrusion detection systems, and regular vulnerability assessments.
• Two-Factor Authentication: 7game4 supports two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorized access.

While 7game4 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 7game4 will notify you and the relevant Philippine authorities in accordance with our legal obligations under the Data Privacy Act of 2012.

8 Data Retention

7game4 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and gaming regulations. The following general retention periods apply:

• Active Account Data: Personal data associated with an active 7game4 account is retained for the duration of the account's existence and for a period of five (5) years following account closure, in compliance with AML and gaming regulatory requirements.
• Transaction Records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• Identity Verification Documents: KYC documents, including copies of government-issued IDs and verification images, are retained for the period required by applicable regulations, typically five (5) years from account closure.
• Customer Support Records: Records of customer support interactions are retained for two (2) years from the date of the interaction, unless a longer retention period is required for dispute resolution or legal proceedings.
• Marketing Data: Where you have consented to receive marketing communications, your marketing preferences are retained until you withdraw consent or close your account.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with 7game4's data disposal procedures.

9 Your Rights

Under the Data Privacy Act of 2012 and applicable regulations, you have the following rights with respect to your personal data held by 7game4:

• Right to Be Informed: You have the right to be informed about how 7game4 collects and processes your personal data, as set out in this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data that 7game4 holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held by 7game4. You may update certain account details directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 7game4's legal and regulatory retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time through your account settings or by contacting support.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format where technically feasible.
• Right to Lodge a Complaint: If you believe that 7game4 has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact the 7game4 Data Privacy team at [email protected]. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

10 Children & Minors

The 7game4 platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming laws. 7game4 does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. All funds associated with an underage account will be forfeited in accordance with our Terms & Conditions.

If you are a parent or guardian and believe that your child has registered on the 7game4 platform, please contact our support team immediately at [email protected] so that we can take appropriate action.

11 Third-Party Services

The 7game4 platform may contain links to third-party services, including payment gateways and game software interfaces. This Privacy Policy applies solely to data collected and processed by 7game4. We are not responsible for the privacy practices of third-party services, and we encourage you to review the privacy policies of any third-party services you interact with.

Third-party payment providers such as GCash and PayMaya operate under their own privacy policies and data protection frameworks. When you use these services to deposit or withdraw funds on 7game4, your interaction with those providers is governed by their respective policies.

12 Changes to This Policy

7game4 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or an in-platform notification at least fourteen (14) days before the changes take effect.

The date of the most recent revision is always displayed at the top of this page. Your continued use of the 7game4 platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you must cease using the platform and may request account closure.

13 Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 7game4 handles your personal data, please contact our Data Privacy team. We are committed to resolving all privacy-related inquiries promptly and transparently.

• Email: [email protected]
• Help Center: Visit our FAQ page
• Responsible Gaming: Responsible Gaming page

We aim to respond to all data privacy requests within thirty (30) days. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.