Frequently Asked Questions

The minimum age to register and play at 7game4 is 21 years old. This is a strict legal requirement under Philippine gaming laws and PAGCOR regulations. During registration, you will be required to provide your date of birth, and your identity will be verified through our KYC process. Any account found to belong to a player under 21 will be immediately closed and all associated funds forfeited. There are no exceptions to this policy.

To complete KYC (Know Your Customer) verification at 7game4, you will need to submit a clear photo or scan of one of the following valid Philippine government-issued IDs:

• Philippine Passport
• SSS / GSIS ID
• PhilHealth ID
• Driver's License
• Voter's ID / COMELEC ID
• Philippine National ID (PhilSys)

You may also be asked to submit a selfie holding your ID for additional verification. KYC is required before your first withdrawal and is a one-time process. Your documents are handled securely in accordance with our Privacy Policy.

No. Each player is permitted to hold only one 7game4 account. Creating multiple accounts (also known as multi-accounting) is a violation of our Terms & Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you have forgotten your login credentials, please use the password reset function or contact our support team at [email protected].

Depositing via GCash at 7game4 is fast and easy. Log in to your account, go to the Cashier section, and select GCash as your payment method. Enter the amount you wish to deposit (minimum ₱100), and you'll be redirected to the GCash payment page to authorize the transaction using your GCash MPIN. Deposits via GCash are processed instantly — your 7game4 balance will be updated in real time, so you can start playing right away.

In addition to GCash, 7game4 accepts the following payment methods popular among Filipino players:

• PayMaya – instant e-wallet deposits
• BPI Online Banking – same-day bank transfer
• BDO Online Banking – same-day bank transfer
• Metrobank – bank transfer deposits

All payment methods are processed securely. Bank transfers may take up to a few hours depending on your bank's processing schedule. GCash and PayMaya deposits are always instant.

The minimum deposit at 7game4 is ₱100 for GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum deposit is ₱500. There is no maximum deposit limit for standard accounts, though high-volume deposits may require additional verification as part of our responsible gaming and anti-money laundering procedures.

If your deposit hasn't reflected after 30 minutes (for GCash/PayMaya) or 4 hours (for bank transfers), please contact our 24/7 support team at [email protected] with the following details: your registered mobile number, the payment method used, the exact amount deposited, and a screenshot of your payment confirmation. Our team will investigate and resolve the issue promptly.

7game4 processes withdrawals the same day for requests submitted before 5:00 PM Philippine Standard Time (PST). Withdrawals to GCash and PayMaya are typically completed within 1–3 hours. Bank transfers to BPI, BDO, and Metrobank are processed within the same business day but may take up to 24 hours depending on your bank. Withdrawal requests submitted after 5:00 PM PST will be processed on the next business day.

The minimum withdrawal amount at 7game4 is ₱200 for GCash and PayMaya, and ₱500 for bank transfers. You must have completed KYC verification before your first withdrawal can be processed. Withdrawals are only sent to accounts registered in your own name — third-party withdrawals are not permitted.

Withdrawals may be delayed for the following reasons:

• KYC verification has not been completed
• Active bonus wagering requirements have not been met
• The withdrawal was submitted after the 5:00 PM PST cut-off
• Additional security verification is required for large amounts
• Bank processing delays outside of 7game4's control

If your withdrawal has been pending for more than 24 hours, please contact our support team at [email protected] with your transaction reference number.

7game4 offers over 1,200 games across multiple categories, including:

• Slots – hundreds of video slots from top providers
• Bingo – Filipino-style bingo with multiple rooms and jackpots
• Color Game – the classic Filipino perya favorite, now online
• Mahjong Ways 2 – the popular Asian-themed slot with cascading wins
• Live Casino – real dealers streaming live from professional studios
• Sports Betting – PBA, NBA, UFC, boxing, and more

New games are added regularly, so there's always something fresh to try at 7game4.

Yes. All games at 7game4 use a certified Random Number Generator (RNG) to ensure that every spin, card draw, and game outcome is completely random and independent of previous results. Our RNG systems are regularly audited by independent third-party testing laboratories. The Return to Player (RTP) percentages for each game are displayed in the game information panel. 7game4 is committed to providing a fair and transparent gaming environment for all Filipino players.

Absolutely. 7game4 is fully optimized for mobile play on both Android and iOS devices. You can access all 1,200+ games directly through your mobile browser — no app download required. The 7game4 platform automatically adjusts to your screen size for a smooth, responsive experience whether you're playing on a smartphone in Manila or a tablet in Cebu. Simply visit 7game4.app on your mobile browser and log in to your account.

Your welcome bonus at 7game4 is automatically credited to your account after you complete registration and make your first qualifying deposit. The bonus amount and any applicable free spins will appear in your account balance within a few minutes of your deposit being confirmed. Make sure to read the bonus terms carefully — welcome bonuses come with wagering requirements that must be met before any winnings can be withdrawn.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before you can withdraw any winnings derived from that bonus. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you must place a total of ₱10,000 in bets before the bonus winnings become withdrawable. Different games contribute different percentages toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Full details are available in our Terms & Conditions.

You can set deposit limits, loss limits, and session time reminders directly from your account settings under the Responsible Gaming section. These tools are free and available to all 7game4 players. Limits take effect immediately when reduced, but increases to existing limits require a 7-day cooling-off period before they apply. For more information, visit our Responsible Gaming page.

If you feel that gambling is becoming a problem, you can request self-exclusion at any time. Go to your account settings, select Responsible Gaming, and choose your preferred exclusion period (6 months, 1 year, 5 years, or permanent). Alternatively, email our support team at [email protected] to request self-exclusion. Your account will be suspended within 24 hours and all promotional communications will stop immediately. Self-exclusion cannot be reversed during the exclusion period. Visit our Responsible Gaming page for full details.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR (Philippine Amusement and Gaming Corporation) provides responsible gaming resources and support for Filipino players. You can also reach out to our 24/7 support team at [email protected] — we can help connect you with the right resources and activate protective tools on your account immediately. Remember: asking for help is a sign of strength, not weakness.